Returns & refunds

You have 30 days. If something doesn’t fit, doesn’t suit you, or just isn’t what you hoped for when you opened the parcel, send it back and we’ll refund you.

Melissa’s view on this hasn’t changed in twenty years: nobody should be stuck with a garment they don’t feel good in.

The important bit — ask us first

Please don’t post anything back to us before you’ve been approved. We work through more than one warehouse and the return address depends on the item, so there is no single address printed on the packing slip. Sending a parcel back on your own initiative means it may arrive somewhere that can’t process it, and we may not be able to refund it.

How it works

  1. Email us within 30 days of your parcel arriving, at contact@perthboutique.shop. Include your order number, which item you’re returning, and a quick line on why. A photo helps if there’s a fault.
  2. We’ll get back to you within 2 business days with either an approval or a question.
  3. Once approved, we’ll email you the return address and a return reference number. Write that reference on the outside of the parcel.
  4. Post it back within 14 days of approval. Use a tracked service — see the note below.
  5. We inspect it when it arrives and refund you to your original payment method.

What we can accept

To be refunded, an item needs to come back:

  • Unworn and unwashed — tried on at home is fine, worn out is not
  • With all original tags still attached and any packaging it came in
  • Free of marks — makeup, fake tan, deodorant, perfume, pet hair, smoke or cooking smells
  • Within 30 days of delivery
  • Approved by us first (see above)

If something comes back worn, altered, washed, or without tags, we can’t refund it. We’ll contact you and can post it back to you at your cost.

What we can’t take back

  • Gift cards
  • Pierced earrings, for hygiene reasons
  • Swimwear and underwear where the hygiene seal or liner has been removed
  • Anything damaged after it was delivered

Clearance items are covered. The whole shop is on clearance, so if we excluded sale items the guarantee would be worth nothing. The 30 days applies to everything except the short list above.

Return postage

You cover the cost of posting it back to us. We don’t provide a prepaid label. Return postage is not refunded.

Please use a tracked service and hang onto your receipt. Until the parcel reaches us it’s your responsibility, and we can’t refund something we haven’t received — tracking protects you as much as it does us.

The exception: if an item arrived faulty, damaged or we sent you the wrong thing, that’s on us. Email us a photo and we’ll cover the return postage or arrange the return ourselves. You’re never out of pocket for our mistake.

Where returns go

We process returns through our overseas warehouse in most cases, and through an Australian address for some items. Which one applies to your return depends on the item, and we’ll confirm the correct address in your approval email — this is exactly why we ask you to check with us first.

If your return is going overseas, allow extra time in transit. Please factor that into your expectations on timing below.

When you’ll get your money

Once your return arrives and passes inspection, we process the refund within 2 business days. Your bank or provider then takes 3–10 business days to put it back in your account.

All up, from posting to refund landing:

  • Australian returns: roughly 2–3 weeks
  • Overseas returns: roughly 3–6 weeks, most of which is transit time

We refund to the original payment method — we can’t refund to a different card or account. Afterpay, Zip and PayPal refunds go back through those providers, who apply it to your plan or balance. See Payment Options for how each of those handles a refund.

Exchanges

Because we’re clearing the shop and most pieces are the last one in that size, we refund rather than exchange. If you want a different size or colour, the fastest route is to order the one you want now — before it goes — and return the original for a refund.

Faulty items

If something is faulty, email us at contact@perthboutique.shop with your order number and a photo. We’ll sort it out with a refund or replacement, and we’ll cover the postage.

Your rights under Australian Consumer Law

Nothing in this policy takes away your rights under the Australian Consumer Law. Our goods come with guarantees that cannot be excluded. You’re entitled to a replacement or refund for a major failure, and to have goods repaired or replaced if they aren’t of acceptable quality and the failure doesn’t amount to a major failure.

Our 30-day money-back guarantee sits on top of those rights — it covers change of mind as well, which the law doesn’t require us to.

Not sure whether something qualifies? Just ask us. We’d rather have the conversation than have you guessing.